Effective date: 1 July 2026 · Datgel Asia Pte. Ltd. (UEN 201132358H)
Please read these terms carefully. They form a legal agreement between you and Datgel Asia Pte. Ltd.
These Terms of Use (“Terms”) govern your access to and use of the Datgel consumer application through which you reached these Terms, together with its related website and online services (each an “App” and, together, the “Service”), operated by Datgel Asia Pte. Ltd. (UEN 201132358H), a company incorporated in Singapore with its registered office at 1 North Bridge Road, #08-08, High Street Centre, Singapore 179094 (“Datgel”, “we”, “us” or “our”). “You” and “your” refers to the person using the Service.
By creating an account or using the Service, you agree to these Terms, our Privacy Policy, Acceptable Use Policy, Refund & Cancellation Policy and, for the software, our End-User Licence Agreement (EULA), all of which are incorporated into these Terms. If you do not agree, do not use the Service.
1. Eligibility and accounts
- You must be at least 18 years old and able to form a binding contract to create an account.
- Where an App supports families, it is intended to be set up and managed by a parent, guardian or other responsible adult. Adults add members, which may include children (“readers”). You are responsible for the members you add, and for supervising children’s use of the Service.
- You must provide accurate information and keep your account credentials secure. You are responsible for activity that occurs under your account. Tell us promptly at hello@zenreader.co if you suspect unauthorised use.
2. The Service
Our apps provide features for personal and family use, which — depending on the App — may include importing or creating content, recording and assessing reading aloud, scoring, syncing across devices, and letting authorised family members review progress. Features, plans and availability may change, and some features depend on your device and internet connection. We may add, change or remove features, and we may set reasonable limits (for example on storage or usage).
3. Families, roles and shared data
Where an App supports families, it organises data into families with roles (for example, a family manager, a parent and a reader). A family’s content and results are shared among the family’s members according to their roles. If you invite others or accept an invitation, you agree that family members may see shared content consistent with their role. The family manager is responsible for managing the family, its members and its content.
4. Your content
- You keep ownership. Files, images, recordings, notes and other material you add (“Your Content”) remain yours.
- Licence to us. You grant Datgel a non-exclusive, worldwide licence to host, store, process, transmit and display Your Content solely to operate and provide the Service to you and your family (for example, to transcribe and score recordings and sync your content across devices). This licence ends when you delete the content or your account, except for residual copies in backups purged on our normal rotation.
- Your responsibility. You are responsible for Your Content and must have the necessary rights to it. You must only import, scan or create material that you own or are otherwise permitted to use for personal, non-commercial use. Do not upload material that infringes intellectual-property rights or contains other people’s personal data without a lawful basis.
- Your use of the Service must also comply with our Acceptable Use Policy.
5. Software licence
The App software is licensed, not sold, to you under our End-User Licence Agreement. In the event of any conflict between the EULA and these Terms in respect of the software, the EULA prevails for that software.
6. Subscriptions, billing and taxes
- An App may offer a free tier and one or more paid plans. Paid plans are purchased and managed as described at the point of sale (for example, on our website or through an app store), and payments are processed by our payment provider or the applicable app store.
- Paid plans are typically subscriptions that renew automatically for successive periods (for example monthly or yearly, as selected) at the then-current price, until cancelled. By subscribing, you authorise us and our payment provider to charge your payment method for each renewal.
- Prices are stated at checkout and may be exclusive or inclusive of applicable taxes (such as GST) as indicated. We may change prices; we will give reasonable notice before a change affects a renewal, and the new price applies from your next renewal.
- You can cancel at any time, and cancellation, refunds and your statutory rights are described in our Refund & Cancellation Policy.
- If you purchase a subscription through an app store, that store’s billing and refund rules also apply.
7. Acceptable use
You must use the Service lawfully and in accordance with our Acceptable Use Policy. Among other things, you must not misuse the Service, attempt to breach its security, interfere with its operation, use it to infringe others’ rights, or use it to build a competing product. We may suspend or terminate access for breach.
8. Intellectual property
The Service, including the App software, design, branding, text, graphics and other materials we provide (but excluding Your Content and third-party materials), is owned by or licensed to Datgel and is protected by intellectual-property laws. We grant you a limited, personal, non-transferable, non-exclusive right to use the Service in accordance with these Terms and the EULA. Our product names and logos are trademarks of Datgel; you may not use them without our written permission. All rights not expressly granted are reserved.
9. Third-party services
The Service relies on third-party providers (for example, cloud hosting, speech-to-text, AI helpers, payments and app stores) and may link to third-party websites. We are not responsible for third-party services or content, and your use of them may be subject to their own terms.
10. Disclaimers
To the fullest extent permitted by law, and subject to your non-excludable statutory rights, the Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that scores, transcripts or other outputs will be accurate or complete. Our apps are aids to support personal use and learning; they are not a professional educational, psychological or medical assessment, and their results should be treated as guidance only. See also our Disclaimer.
11. Limitation of liability
To the fullest extent permitted by law, Datgel and its officers, employees and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, profits, goodwill or opportunity, arising out of or in connection with the Service. To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with the Service or these Terms is limited to the greater of (a) the amount you paid us for the Service in the twelve (12) months before the event giving rise to the liability, or (b) SGD 100. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including certain rights you may have as a consumer under the Consumer Protection (Fair Trading) Act 2003 of Singapore.
12. Indemnity
You agree to indemnify and hold Datgel harmless from claims, losses and expenses (including reasonable legal costs) arising from Your Content, your use of the Service in breach of these Terms or applicable law, or your infringement of a third party’s rights.
13. Suspension and termination
You may stop using the Service and delete your account at any time (see our delete-your-account page). We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or its users. On termination, your right to use the Service ends; sections that by their nature should survive (such as content licence for backups, intellectual property, disclaimers, limitation of liability and indemnity) will survive.
14. Changes to these Terms
We may change these Terms from time to time — for example to reflect new features, new plans, or changes in law or our practices. We reserve the right to update them at any time. When we make a material change, we will take reasonable steps to notify you before it takes effect — for example by posting a notice in the App, updating the effective date at the top of these Terms, and/or emailing the address associated with your account. Your continued use of the Service after a change takes effect means you accept the updated Terms. If you do not agree to a change, you must stop using the Service, and you may cancel your subscription and/or delete your account.
15. Governing law and jurisdiction
These Terms and any dispute arising out of or in connection with them or the Service are governed by the laws of Singapore. You and Datgel submit to the exclusive jurisdiction of the courts of Singapore, without prejudice to any non-excludable rights you may have to bring proceedings in your country of residence.
16. General
These Terms (together with the policies incorporated by reference) are the entire agreement between you and Datgel regarding the Service. If any provision is found unenforceable, the remaining provisions continue in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.
17. Contact
Questions about these Terms? Contact us at hello@zenreader.co, or write to Datgel Asia Pte. Ltd., 1 North Bridge Road, #08-08, High Street Centre, Singapore 179094.