Effective date: 1 July 2026 · Datgel Asia Pte. Ltd. (UEN 201132358H)
Cancel any time. This page explains how subscriptions, cancellations and refunds work.
This Refund & Cancellation Policy forms part of the Terms of Use for the Datgel consumer application through which you reached it, together with its related website and online services (the “Service”), operated by Datgel Asia Pte. Ltd. (UEN 201132358H). It applies to paid subscriptions you buy directly from us. If you bought a subscription through an app store, see “Purchases through app stores” below.
Free tier and paid plans
An App may offer a free tier that lets you try core features at no cost, and one or more paid plans that unlock additional features. The plans, prices and billing periods available for an App are shown at the point of sale before you pay.
Subscriptions and auto-renewal
Paid plans are subscriptions that renew automatically at the end of each billing period (for example monthly or yearly) at the then-current price, until you cancel. When you subscribe, you authorise us and our payment provider (for direct purchases, Airwallex) to charge your payment method for the initial period and each renewal. We do not store your full card details; they are handled by our payment provider.
How to cancel
You can cancel your subscription at any time:
- from your account on our website; or
- by emailing hello@zenreader.co from the address associated with your account.
When you cancel, your plan stays active until the end of the current billing period, and it will not renew after that. You keep access to paid features until the period ends, after which your account moves to the free tier (where available).
Refunds
- Cooling-off / recent charges. If you are charged for a new subscription or a renewal and you have not made substantial use of the paid features, contact us within 14 days of that charge and we will generally provide a full refund of that charge. Refunds are issued to your original payment method.
- Part-used periods. Outside the cooling-off window, subscriptions are generally non-refundable for the remainder of a billing period once it has started, but you will not be charged again after you cancel. We may make exceptions at our discretion — for example, for a genuine technical fault that prevented you from using a paid feature.
- Faults and misdescription. If a paid feature is faulty, not as described, or otherwise does not meet the standards required by law, you may be entitled to a repair, replacement or refund.
- How to request. Email hello@zenreader.co from your account address, telling us the App, the plan and the reason. We aim to respond within a few business days and to process approved refunds promptly.
Your statutory rights
This policy is in addition to, and does not limit, your rights as a consumer under Singapore law, including the Consumer Protection (Fair Trading) Act 2003, and any mandatory consumer-protection laws that apply where you live. Nothing in this policy excludes rights that cannot lawfully be excluded.
Purchases through app stores
If you purchased a subscription through the Apple App Store or Google Play, that store manages your billing, renewals and cancellations, and refunds for those purchases are handled by the store under its own policies. Please manage the subscription in your app-store account settings and request any refund from the store.
Price changes
We may change subscription prices. We will give you reasonable notice before a price change affects a renewal, and the new price applies from your next renewal. If you do not accept a new price, you can cancel before it takes effect.
Changes to this policy
We may change this policy from time to time. We reserve the right to update it at any time. When we make a material change, we will take reasonable steps to notify you before it takes effect — for example by posting a notice in the App, updating the effective date above, and/or emailing the address associated with your account. Your continued use of the Service after a change takes effect means you accept the updated policy.
Contact
Questions about billing, cancellations or refunds? Contact us at hello@zenreader.co, or write to Datgel Asia Pte. Ltd., 1 North Bridge Road, #08-08, High Street Centre, Singapore 179094.