Contact us
We’re a small team in Singapore, so an email reaches the people who actually make Zen Reader. We aim to reply within two business days. There are two addresses, so your message gets to the right person first time.
Technical support and feature requests
Something isn’t working, the app won’t do what you expect, or you have an idea for how Zen Reader could be better.
It helps to include your device (Windows, Android, iPhone, iPad or Mac), the app version, and what you were doing when it went wrong. In the app, error messages have a Copy details button that gathers all of that for you.
Sales and customer service
Pricing and plans, subscriptions and billing, your account, schools and bulk enquiries, press, or anything that isn’t a bug.
Privacy questions — including access, correction or deletion of your family’s data — also come here. See our Privacy Policy for what we hold and why.
Ask Jas, right inside the app
Parents and Family Managers can open Ask Jas in Zen Reader for instant help with setup and account questions — often faster than waiting on an email. If Jas can’t sort it out, write to us and a human will.
Do it yourself, right now
Some things don’t need us at all — you can do them from your account in a couple of clicks:
Manage your subscription
See your plan, renewal date and price, or cancel — no email required. Manage subscription →
Cancel or withdraw
Cancel your contract, or withdraw from it within the withdrawal period. Cancel contracts here →
Delete your account
Remove your account and your family’s data. Delete your account →
Company details
- Company Datgel Asia Pte. Ltd.
- Registered in Singapore — UEN 201132358H
- Registered office 1 North Bridge Road, #08-08, High Street Centre, Singapore 179094
- Email hello@zenreader.co · support@zenreader.co
More about who we are on our About page, help with the app on Support, and our Privacy Policy, Terms of Use and Refunds & Cancellation policy.