Managing your devices

See where you are signed in, and free a slot when you hit the limit.

Manage devices lists every device you are signed in on: its name, its platform, and when it was last used (last seen, written the way your device writes dates and times). Remove signs that device out, and the screen confirms Device removed — a slot is now free.

You will find the link in Settings, under Product tier — beside Manage subscription rather than under Account, which is where most people look first.

The device limit

Each person may be signed in on a limited number of devices at once — three on the usual plans, so a phone, a tablet and a laptop. The limit is per person, not per family, so each child has their own three.

When you reach it, a sign-in fails with:

Elsewhere in the app the same limit can read Device limit reached for this account, with the number of devices allowed. That reads exactly like a wrong password and is not one. Open this screen on a device you still have access to, remove one you no longer use, and sign in again.

Replacing a phone without removing the old one first is the usual way people meet this. So is a factory reset — the old installation still counts until it is removed here.